Customer Testimonials
Great atmosphere, great people, and very personal.
Found the car advertised on CarGurus. Had an excellent and great sales rep Kiara nothing but positivity. Made the mistake of buying the first car lol and left out 3 but so far it was a great experience and they motivated me to continue learning manual so far it getting a better.
Had keys madeb
Very helpful service and sales guys try to solve any automotive issues you may have
Young is very nice very helpful and friendly
Highly recommend!! The dealer was nice and have a lot of options. Andy was really nice and patient to explain and go step-by-step to help me get my first car buying. Levan was extremely helpful to help me with the finance and all the paperwork. I finally have my first big purchase on my own. I went with my family and we all love the services here.
Great service and experience. Good selection of certified pre-owned vehicles with fair prices. Jack was knowledgeable and professional and helped make my new car purchase smooth and easy. Thanks Jack! Toyota of Pasadena is the best.
Walked right in and drove out with a new vehicle. Easy process.
I knew what I wanted, and the sales team was determined to find a way to get me in to my dream vehicle. Kudos to Coco and Sandra for their flexibility and solutions. They both made what can be a long and stressful situation comfortable and easy.
I went to buy a used car. They have many fresh looking good cars. But the minimum lowest price of the available cars was above $20K and this was above my budget. I liked each and every car in this showroom but the pricing also felt a little high, but they are ready to give a good discount if we are ready to purchase the car. I hope I go next time because now my budget is less. Thank you Toyota Pasadena.
It was the quickest transaction i have ever had purchasing a vehicle. Eddie was great! I plan to refer as many people to him as i can.
This was the best car buying experience I've ever had. Cira was a fantastic sales rep and was extremely helpful. I was able to establish an out the door cost ahead of time via the dealership website and text messages. Then, when I showed up in person, inspected and test drove the vehicle, it was an easy process to solidify the purchase. Nick was extremely knowledgeable and helpful on the financial side of things, and answered all my questions very thoroughly. I never once felt surprised by anything and the transparency of the entire process was a huge relief. ...
Raffi and Nick and all the rest who helped us were all extremely courteous. The purchase and delivery of the truck was very smooth. Will definitely recommend them and the dealership to our friends.
Had a great experience at Toyota Pasadena! Cira was great in helping me out and showing me the car I was interested in. Thank you to Matt and the rest of the team for the awesome experience with my new car. If you need a Toyota go to Cira! She’s super awesome!
This is our third car purchased from this dealership in the last 15 years. Each purchase has been hassle-free. Very efficient sale transaction all the way from working with the salesperson to ending with the finance person on all the paperwork. On the most recent purchase , they were fantastic-- from finding the exact high-in demand Highlander Hybrid we wanted to keeping us informed on where it was being built and when it would arrive and then after it arrived doing the paperwork efficiently and finally taking well more than an hour with us showing us all the new 2023 electronic bells and ...
The service was GREAT
I wish to express my appreciation to Toyota of Pasadena, The Los Angeles County Sheriff’s Dept and the Pasadena Police. They held a free catalytic converter etching event on Saturday in order to bring down the growing number of thefts. I was very happy to see the event completely filled with concerned car owners. I spoke the Sheriffs and they told me about how valuable it is to be able to identify catalytic converters when they arrest the thieves. There was a full house all day long. Please look at the photos. There was a food truck and the ...
I received friendly and professional service.
Toyoto took very good care of me, and helped me get the car I wanted.
Great, fast customer service. Bought a car within couple hours.
Alex and Henry were very helpful. I think was the first all electric car for all of us. When they couldn’t answer my questions they looked up the information. Very happy with purchase.
Service is always good. Buy parts when there are discounts.
Salesman was to the point yet polite and caring.
Been using them for 3 years with great service
Service was overall good ! We left happy with our purchase! Alex and Sandra are simply the best ! Very patient and understanding! I really do appreciate all they did for us !
Had a really positive experience dealing with Toyota of Pasadena and particularly with my sales associate, Koko, who is absolutely amazing. We had to do the whole thing remotely and he sent me an impromptu video walkthrough of the car was available all day to answer questions and deal with the logistics of the purchase and made everything as easy and pleasant as possible. Would absolutely recommend this dealership and this sales associated particular.
Super helpful.
(Translated by Google) Good service (Original) Buen servicio
I always hated dealing with car stores and this experience didn’t change my mind.
I am so pleased with my purchase of a 2022 Highlander. I did not feel pressured and Young was patient and knowledgeable. I was able to test drive several models for comparison. When it came time to purchase, the team was reasonable and efficient. They were Forthright with any information pertaining to financing and pricing. I would highly recommend this dealership and team.
One of my favorite dealership. I called more than 15 locations . Cira Macklin was so professional when answering all my questions on the phone. She went above and beyond and also asked her manager Paul Hoong contact me to assist with the price. They both were so professional and caring toward their customers. When we walked to dealership, they followed anything they said on the phone and everything perfect. Paul Hoong and Cira Macklin both are so professional and helpful. If you want a good deal I will advice to ask their help.
I went to two other dealerships before I came to Toyota of Pasadena and just didn’t feel comfortable or taken seriously. When I went to Toyota if Pasadena, I had low expectations of what I would qualify for. As soon as I walked in I was IMMEDIATELY and WARMLY greeted by a sales associate (Richard). He was attentive to my anxieties and supportive. He and the team there worked a miracle and I was able to walk off with the car of my dreams at a very manageable monthly payment. 10/10 I would recommend
It was my first time paying for service. Up till now I was on warranty
They were so nice and got me a good rate with toyota!!!! Definitely coming back to this dealership next time!
We had a pleasant and short buying experience at Pasadena Toyota. Richard assisted us like a professional. Paul and Nick in the office were also helpful. Highly recommend. ⭐️
Toyota of Pasadena has been servicing my car since I purchased it. I know that Toyota is a reliable brand but I do feel like the regular service helps. I have felt very comfortable at every visit and never pressured for what feels like unnecessary repairs. The service advisors are always pleasant. It is a dealer, so I know the prices are a touch higher.
Great very well broken down on paper work. Friendly staff Carlos was a great help . Toyota at pasadena team help us to make things really easy . I would recommend family and friends to stop by and check them out
Picked up new gas cap as check engine light had come on. Pleasant staff.
Good experience while having my Corolla fixed by Alfonso. I definitely recommend him.
8/21/2022 Just stopped by to do some car shopping seeing what I like. I was helped by the **Salesman Koko T.** Highly recommend very helpful and informative. Koko set the bar for sales and customer service that so far no toyota in SGV has been able to provide a white glove service on this level. Deal or not I will return to this dealer for future service or purchases. -Christopher S.
I had a very pleasant day at Pasadena Toyota, no pressure no hazzle as long as both of you will satisfy the transactions that you would want. I will recommend them to all my friends. Look for a guy name Alex he is very accomodating and will help you achieve the car you want.
Amazing service and manager gave us the best price possible! Shout out to Paul and Richard!
Miguel Santiago was great and helpful as usual!
They have the BEST staff! Made my new car purchase simple. Explained everything in depth and treated me wonderfully! Thank you!
Ask for Miguel in service for all your needs. Excellent service.. Thanks for all the updates on my recall issues.
Young, Paul and the gentleman from Financing were all so help! They made our experience so easy and were very quick and patient. Thank you for all your help, we will definitely be back in the future! 🤗
Best service
Sandra took great care of us and helped us get into our new Toyota. She even came in on her day off to help us. We had an overall great experience with this dealership. Highly recommend.
I went in for service and to I recently moved to Ontario and went to John Elway Crown Toyota a few months back where the service was subpar. Because of that experience, I will continue to take my car an hour away at Toyota of Pasadena. I went in for service and to switch my lease to a purchase. Everyone in service and sales were friendly and helpful (Koko and Nick especially).
Anthony was very kind and helpful with my vehicle and helped me figure out that my vehicle was being tracked.
Great customer service from each dept.
Overall we had a good experience with Toyota of Pasadena. Carlos Villanueva was the pleasant young salesman who initially met with us and helped us with our purchase. It was a smooth transition from sales through finance. We were pleased with the way things were handled in a very efficient and timely manner.
The experience was extremely wonderful, the sales associate who help me with everything about my car. I have never had such a awesome sales associate in maintenance. He help he with the rental and assured me everything is ok with my car, and made my time there worth waiting. I want to thank chris.
(Translated by Google) Good service (Original) Phục vụ tốt