Customer Testimonials
Great customer service. One of the few dealerships that still provide the utmost care for each client that comes in. 10/10 would recommend and refer.
I would like to "Thank" Toyota of Pasadena the whole process was stress-free, no pressure, VERY, CALMING, resulting in my family to purchase our vehicle. I would šÆ recommend this dealership to anyone who's shopping for a vehicle. I would especially like to thank "Armen" . Armeen walked us through the whole experience from the moment we walked in to the moment we left amazing!! Once again thank you Toyota of Pasadena!!!
Amazing team,iterally the best service. I would highly recommend this dealership.
Haide provided me with Great service at Toyota Pasadena! Everything went smoothly and timely. Everyone was very nice and helpful
Chris was awesome. Fast and professional service.
I love Stephanie and cris there the best on there job good mood good customer service
Miguel is very kind person ā¦honest .I really like to come back cause I feel I am in good hands .
Freddy Caraballo was very helpful navigating the insurance company procedures in order to get a key fob replacement. Iām grateful.
Very fast service and easy
What a breath of fresh air Toyota of Pasadena is compared to other dealerships I visited. I couldn't have asked for a better salesman. I had been quite traumatized from a recent automobile accident so was having some difficulty processing information. Miguel Cruz was perfect for me. He was patient, kind, knowledgable and an excellent teacher. Did I mention he was also very professional and a gentleman! He went out of his way to make it easy for me to grasp information given the fact that the dashboard of my brand new RAV4 is replete with important knobs requiring ...
Even though the power shut off, the service was very good.
Excellent service thank you Stephanie for getting me the discount your the best.
As soon as arrived, l got help right away. My service consultant Chris GHATTAS was very helpful and knowledgeable. He provided updates as often as he can. I will recommend him to anyone.
Fast service and friendly people
Easy to make appointment. Attentive service staff.
Had a great experience at the Toyota of Pasadena service department! The staff was friendly, efficient, and kept me informed throughout the process. My car was serviced quickly, and they went above and beyond to ensure everything was in top shape. Highly recommend for anyone looking for reliable service!
(Translated by Google) Excellent great service (Original) Excelent great service
Miguel helped me with paperwork for my insurance company. I was in and out in minutes.
Chris Ghattas and his wife looked after me so well i couldnt be happier - thank you guys !!
Very helpful, prompt and professional people.
Toyota of Pasadena has great, friendly, ans knowledgeable staff. The Service department does a great job consistently.
Armen and Paul were the best reps! He explained everything so transparently and made me feel very confident in my decision. And the Love my new tacoma thank you toyota pasadena!
Haida Cās ability to excel in customer service is remarkable. Give her any promotion she values
(Translated by Google) Mr. Miguel is always very kind and explains well the needs of my car. Until now, I am satisfied with the attention received āŗļø (Original) El Sr Miguel siempre muy amable me explica bien las necesidades de mi auto asta el momento estoy satisfecha con la atenciĆ³n recibida āŗļø
Called and was able to make an appointment same day. Service was great!
I had an absolutely fantastic experience with Toyota Pasadena, and Iām proud to say Iām now a loyal customer for life. The entire team was incredibly caring, attentive, and went above and beyond to make sure I felt like a VIP. From the moment I walked in, I was treated with such warmth and respect. They offered me unbeatable deals both for purchasing my new car and selling my old one. I canāt thank you all enough for your outstanding service and dedication. You guys are simply the bestāthank you a million times over!
Service was friendly, professional and efficient. The team accommodated my schedule and made the whole experience as smooth as possible. Freddy was awesome!
Finished in about 1 hr 20 min ahead of the 2 hr wait time told by them. Good service with free coffee inside. No further issues with the car, but it was costly, $111 for an oil change + a hood opening issue fix.
Made same day appt. Car done at promised time. Stephanie was very professional and easy to deal with. Gave some good recommendation without being pushy . Very happy with the service done on my car.
Friendly and quick
Toyota Pasadena is the best! They give the best service while treating me in an amazing manner. Chris Ghattas is always helpful, informative, and an 11 out of ten in my book!
I'm sure the service was impeccable. But the service writer was hard to understand. I was there at 7:00 left at 10:00 I consider that a long way for an oil change when I was indeed the first one in line.
Very efficiently run Service Department: Fast, very friendly personnel, they keep you well informed throughout the service, AND a comfortable lounge area.
(Translated by Google) Service attitude is very good (Original) ęå”ęåŗ¦éåøø儽
This was the first time I took my RAV4 to this dealership and Haide was the most helpful, patient, and pleasant service agent Iāve ever worked with. I had some issues with my Toyota credit card and she was so patient while I called and tried to resolve the issue. She also had other customers in between my trying to get my credit card issue resolved and handled it so smoothly. I will be coming here from now on for any services my car needs. Thank you again to Haide for not only providing outstanding customer service but being ...
The most pleasant experience I have had going to any dealership. Mark was great!
Finished exactly as promised. Two hours.
Kind and prompt. Got issue resolved quickly.
Great service Stephanie was very great helpful and fast.thank you
Reliable place to get services. They wonāt try to upsell you and they are professional. Many times Iāve chosen to wait at the dealer because they have good seats and coffee or I can pick a table and do some work on my laptop.
This was one of the best experiences I have ever had when purchasing a car. Armen Petrosyan was the best salesman I have ever worked with. He didn't pressure me and was very thorough when showing me the car. Very professional from the beginning to the end. His manager, Koko was also helpful. I was pre-approved through my credit union so the process was smooth and fast. I would definitely recommend my family and friends to purchase from Toyota Pasadena.
Service appointment was very fast and I was kept informed on progress.
Miguel at Toyota Pasadena Service is amazing . He is always polite and cares about customers. Thank you Miguel for your great customer service and kindness Jeannette
I came with the intention of just browsing at first but i did have a car in mind. There was this young man by the name of Miguel. He wasn't applying any pressure whatsoever, just simply making himself seen by any potential car buyers. i liked that there wasn't any pressure put into my person and he made me comfortable for me to ask him questions about a car. Ultimately i found the car that i wanted and Miguel helped me out with any questions i may have had and surely enough, Miguel helped me get my car ...
Iāve never had a better car buying experience! Young, my salesperson and the GM, Sandra, made the experience so fun and easy! They treated me with respect and friendship, let them treat you too!
My car has mileage at 10240, it needs to change oil when I was called to schedule a maintenance on 8/24/2024. I got maintenance on 8/24/2024, but did get oil changed and no body to inform me that my car needs to change oil. Comparing with my car got service on 12/11/23, my car got oil changed at mileage of 5220.
Answered questions and were super nice!
Our advisor was amazing Chris was someone i would go back to and take my car with
Great service
Friendly fast service checkup.
(Translated by Google) The one thing I don't like is that if you can't answer the first call, they call your work and it's not necessary. (Original) Lo uno que no me gusta es que si no puedes responder la primera llamada ellos llaman a tu trabajo y pues no es necesario
Easy to call, same day appointment, fast service at arrival, good communication, fast drop off at home, text messages for communication, fast service, fair price. Will Be back. Highly recommend. Haide was very helpful and kind.
Rep was friendly. An hour and 10 minutes is long to just rotate tires. Free coffee is a plus
The service person Zhang is nice and friendly but he handles too many clients as the other service guys is not occupied. I know he spoke Chinese but customers who spoke English could be handled by other persons to avoid long wait.
Great customer service
The staff were knowledgable and courteous. I was not pressured to buy.
Chris was very friendly. Service was done in promised time (2 hrs.). Thanks
Great service, thank you Angela!
Miguel helped me find just the right car I was looking for!
Toyota Pasadena provides the best quality service for to me and my vehicle. Miguel is an example of excellent 5 star customer service and care. Iāll continue to take my vehicle there.
More efficient service, friendly environment happy faces.