Read the Toyota Pasadena Reviews

Great customer service.

Waiting time for a regular oil change took nearly 3 hours on a Friday early afternoon. This is not reasonable.

Worked with John Subee, he was very efficient and helpful with any/all questions. I just needed a tire change after I got a flat, and he was able to get it done for me quickly!

It took 2.5 hours to get my oil changed

Really bad service. Went in for an oil change, was checked in and not one person helped me after that. Iv purchased 3 cars from this dealership and have always had good service until today. Waited 45 min for not one person to help. Asked someone for help and his response was “ someone should have helped you already “.

Part wasn’t there. Had to come back twice. Bad communication no discount. Not a good experience

Toyota of Pasadena was the best choice over! A big thank you to all the staff for making the process smooth and painless. Our next car will be from Toyota of Pasadena!!!!!

They were prompt finishing service to my car. Stayed in communication throughout the process. I leave feeling my car good for many more miles.

My advisor is super helpful and patient. I would bring my vehicle back to Toyota Pasadena again

Thanks John, super friendly, and got it done. just one question so to check it out inspection-wise the amount is $220 and then anything after that is charged to me that's why I gather let me know if I'm wrong would appreciate it thank you

The wait time was 4 hours for a simple oil change.

They are very professional and awesome. Nice doing business with them. Thanks Emma and manager Yenali.

Miguel and toyota was very helpful very polite Miguel took his time patiently telling me what was wrong with my car He was Super Nice his female coworker brought me a chair because i have a herniated disk and cirvical injury Thank you Toyota I will come again😁

Everything was great!

We were driving to Pasadena / LA to spend a few days in the city while our house was being worked on. When we reached Pasadena a semi truck hit a large rock & its back tires hurled it into our Prius Prime taking out the sensors & the vehicle was confused because whenever we passed a car or truck on the freeway it would turn on brake assist. The car would go from 65 to 35 & nearly caused an accident, so we drove to Toyota of Pasadena. It took a few days to get the parts but Stephanie & her service ... Read More

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Google - Nov 8, 2026

We were driving to Pasadena / LA to spend a few days in the city while our house was being worked on. When we reached Pasadena a semi truck hit a large rock & its back tires hurled it into our Prius Prime taking out the sensors & the vehicle was confused because whenever we passed a car or truck on the freeway it would turn on brake assist. The car would go from 65 to 35 & nearly caused an accident, so we drove to Toyota of Pasadena. It took a few days to get the parts but Stephanie & her service team kept us updated, arranged a ride to & from our hotel, & made the experience tolerable. A great group of people work in the Service Department.

Quick and courtesy when I brung my Cross in for an oil change

Stephanie and the team provided excellent customer service from start to finish! Stephanie greeted us kindly over the phone to schedule the appointment and answered all our questions. The work on my car was completed in a timely manner. We will be back to Toyota Pasadena! Thank you!

Super helpful and super fast service definitely coming back here again!

Miguel Santiago and the entire staff do a great job. Efficient, informed and responsive. Thank you.

They were very professional. Service was fast. John was very helpful and my Grand Highlander was done quick.

Miguel is the Best Service Advisor! Very honest and straightforward! Great customer service!

Good service and treatment from advisor Freddy

Very good dealership , highly recommended. From staff and management they are all helpful.🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏

Great experience, got our car we wanted with ease of mind

I highly recommend Toyota of Pasadena, recently bought a 2026 Rav 4 Limited. Jimmy Grande, was our sales person, he gave us the best deal possible. Prior to that we had gone to Toyota Los Angeles in downtown, got out of there disappointed at their prices. But Jimmy took care of us. He was transparent, upfront with information, no hidden agendas, honest and professional. If you care looking for a place where you feel comfortable and at ease , go to Toyota of Pasadena. Recommend 💯

Customer service needs work. Waiting far too long to only have to ask for help is no way to treat a customer.

Clear communication. Great service.

chris is amazing, i ALWAYS ask for him. he makes the interaction so personable and fun. promote him, seriously, this is your best employee you'll ever have. he's hardworking, knows his stuff, and truly makes all of toyota pasadena.

Had a great experience after a bad experience at other dealerships. The staff was upfront, had what they said they had, I wish I had gone here sooner.

(Translated by Google) A nice family (Original) 挺好的一家

Angela is the best as always!!

(Translated by Google) very good (Original) 很好

Price is super high - I would say 3x more than what I expected. Cannot want for driverless cars. Labor at $220/hr while you likely pay your technicians $30. Shame.

Well, the whole experience started out on the wrong foot. I called in to check on a car salesman never called me back and gave me false information when I talked to him. I was trying to go through the Sam’s Club auto program. He told me he will check with that department and call me back never did, I later found out you didn’t have that Department and nobody knew anything about it? then when I got there, he had put his name in the computer so he split the sale with the guy that actually helped ... Read More

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Google - Oct 9, 2026

Well, the whole experience started out on the wrong foot. I called in to check on a car salesman never called me back and gave me false information when I talked to him. I was trying to go through the Sam’s Club auto program. He told me he will check with that department and call me back never did, I later found out you didn’t have that Department and nobody knew anything about it? then when I got there, he had put his name in the computer so he split the sale with the guy that actually helped me and then when I finally bought the car I was there at 10 o’clock in the morning didn’t get out of there till 4 o’clock in the afternoon. Don’t like the way I was treated because I came in there with $7000 and also a letter from Bank Of America proving that I was already qualified for the remainder didn’t need financing yet they insisted running my credit , couldn’t help, but to feel I didn’t look trustworthy maybe because I’m a black man ? and then the finance man raised the payment after talking to the bank. I had to drive way out there I live in San bernardino. I drove to Pasadena to re-sign all the papers he tried to stiff me. I still have copies of two signed contracts that aren’t even close to the same thing Finance scam. I’m a senior citizen and I don’t appreciate that. My quality of credit has been a thing for years. I wasn’t treated in accordance to that. The only reason I dealt with you is because I wanted that car after driving all the way back out there to correct a mistake that I didn’t make. I asked for at least at the very least a gas voucher after 2 1/2 hours in traffic to no avail.

Unprofessional and unfriendly Porter upon arrival, and checking service advisor seemed unprepared in lack communication

I just bought used 2023 RAV4 hybrid from them and I’m getting 32 miles per gallon !?!? Also when I test drove it the sun was not in the right position in the sky to show me hundreds and hundreds and hundreds of little Knicks in the windshield glass - so now I have to replace a very expensive windshield since the windshield has cameras in it.

There part prices were to high than local toyota dealer.

Just here today I feel sorry for the old lady she get some coffee but I think the machine is mess up the coffee over flow and she ask one of the staff here in toyota to help her but one of the staff who fix the machine she told the lady like stop doing that u gonna burn your self with a tone like she's mad 😠 instead of saying like its ok I can handle it or don't worry about it just have a sit I saw the old lady like she's about to cry but ... Read More

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Google - Sep 15, 2026

Just here today I feel sorry for the old lady she get some coffee but I think the machine is mess up the coffee over flow and she ask one of the staff here in toyota to help her but one of the staff who fix the machine she told the lady like stop doing that u gonna burn your self with a tone like she's mad 😠 instead of saying like its ok I can handle it or don't worry about it just have a sit I saw the old lady like she's about to cry but she's holding it while she's taking a sip of coffee and its hot so I grab an empty cup and put double on her coffee I told her its hot she say thank you but im so upset 😡 treating her like that you can see the cam who's the employee fixing the coffee machine I dont know her name but pls. Treat the costumer good specially the old people....I hope given this action of this matter ...

If u go here . Ask them to break down of the number . Went here n they wanted me to pay 1400 per month 72 months for a camry . That made no sense .even carrying 9 k over from my other load .. n they wanted 1200 for lease fir 36 months with 9k added from my order load that's .

Took the car to Check because the low beams were not very bright. They did diagnostics gave me a $1300 estimate. I decline the charge me $300 very unsatisfied with this dealership.

Was “helped” by two salesmen who seemed to know almost nothing about the cars they were trying to sell me. Emphasized many times that the car we were looking at had the feature I wanted in the upper trim package. While the 2nd sales guy was off somewhere looking it up, I got my answer faster from Google. The car I test drove and was vehemently told had the feature, actually does not offer it in any trim pkg. wasted my time and LIED to me since the young sales people here do not know and don’t seem to ... Read More

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Google - Sep 8, 2026

Was “helped” by two salesmen who seemed to know almost nothing about the cars they were trying to sell me. Emphasized many times that the car we were looking at had the feature I wanted in the upper trim package. While the 2nd sales guy was off somewhere looking it up, I got my answer faster from Google. The car I test drove and was vehemently told had the feature, actually does not offer it in any trim pkg. wasted my time and LIED to me since the young sales people here do not know and don’t seem to be trained on the products well enough to sell them. Guess I’ll go back online to look for a car since the in person help was actually worse than Google AI.

I'm very disappointed with this Toyota dealership and have been for quite a while. I have had other vehicles there and I'm always hoping things will get better, but they haven't. I brought my truck in for a simple oil change. I made sure the representative knew I wanted a oil change, and left it there for a good part of the day. When they let me know my truck was ready, I glanced at the invoice and saw no oil change had been done..... even though the representative knew that was why I brought it in. ... Read More

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Google - Sep 4, 2026

I'm very disappointed with this Toyota dealership and have been for quite a while. I have had other vehicles there and I'm always hoping things will get better, but they haven't. I brought my truck in for a simple oil change. I made sure the representative knew I wanted a oil change, and left it there for a good part of the day. When they let me know my truck was ready, I glanced at the invoice and saw no oil change had been done..... even though the representative knew that was why I brought it in. Had I not looked at the invoice, they would have just given me my truck without doing the very thing I came in for. The representative said they do oil changes every 10,000 miles. That was not what I brought my truck in for, to tell me that. Again, this dealership is one of the saddest one I know. I won't be taking my vehicle back there. I'm sad and very disappointed.

My appointment was at 8:30am and didn’t end up leaving until 12pm. Took over 3 hrs for an oil change and an inspection of my sun visors. Only to confirm with me they are broken and need to be replaced. I waited over 3hrs just for an oil change and just to be told my vehicle has been ready for a while but just needing the estimate from the mechanic for the sun visors clips. I would also like to note I was just at Honda Pasadena yesterday for an oil change and tire rotation for another vehicle and it ... Read More

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Google - Sep 2, 2026

My appointment was at 8:30am and didn’t end up leaving until 12pm. Took over 3 hrs for an oil change and an inspection of my sun visors. Only to confirm with me they are broken and need to be replaced. I waited over 3hrs just for an oil change and just to be told my vehicle has been ready for a while but just needing the estimate from the mechanic for the sun visors clips. I would also like to note I was just at Honda Pasadena yesterday for an oil change and tire rotation for another vehicle and it only took 1 1/2 hrs and they were a lot busier. However the service advisor was nice and apologetic, since I did explain i had to pick up my son from school at 12:15pm. I am extremely bothered and annoyed with the time management since i was not the only customer there asking for a status on their vehicle since it was taking a while.

I sat at waiting area from 3 to 5 30 . My service manager Mark was no where to be found.. At 530 I had to talked to another service manger and he had look for the paper work from the previous manager desk. The truck was done before 5 and it was sitting in the parking lot non washed too. The truck still needed to be returned tomorrow for a tire warranty .

They are trying to get every dollar out of your pocket by selling options and additional insurance and coverage. when I want to cancel those things that is not what I wanted, they will make it as hard as possible for you to do it. You have to come in person, waste your time waiting forever to see the person who’s doing the work, some time the person is not available, you have to comeback again. Basically, they want to squeeze you dry, and make it as hard as possible for you to give up canceling those over priced ... Read More

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Google - Aug 9, 2026

They are trying to get every dollar out of your pocket by selling options and additional insurance and coverage. when I want to cancel those things that is not what I wanted, they will make it as hard as possible for you to do it. You have to come in person, waste your time waiting forever to see the person who’s doing the work, some time the person is not available, you have to comeback again. Basically, they want to squeeze you dry, and make it as hard as possible for you to give up canceling those over priced coverage and maintenance. When you want to get your money back, you will see the other face. Don’t trust me? Go find out yourself. Good luck

I am with this advisor twice, and he recommended items the Internet believes to be up selling services both times. I will switch to another advisor next time.

I want to share my experience so other buyers know what to expect. I completed a full financing application here and never received a single follow-up — no call, no email, no text, nothing. I was upfront about my credit situation and provided everything they asked for. Being met with total silence after that felt dismissive, and honestly, insulting. If you’re in a similar situation and considering working with this dealership, know that they may not follow through even after you’ve done everything on your end. A dealership that won’t even make a courtesy call to someone who ... Read More

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Google - Jul 20, 2026

I want to share my experience so other buyers know what to expect. I completed a full financing application here and never received a single follow-up — no call, no email, no text, nothing. I was upfront about my credit situation and provided everything they asked for. Being met with total silence after that felt dismissive, and honestly, insulting. If you’re in a similar situation and considering working with this dealership, know that they may not follow through even after you’ve done everything on your end. A dealership that won’t even make a courtesy call to someone who took the process seriously isn’t one I’d recommend trusting with something this important.

I had to beg more than I should have to get refunded for a doomed high-risk service & part that should have been explained to me beforehand the way they ended up explaining it to me crystal clearly after the fact & waste of my money.

Plastic Underbody Shield Fell Off Within 5 Miles of Service—Dismissive and Confrontational Customer Service from Toyota Employee Rose. I had a very disappointing experience with this Toyota dealership. Immediately after my Prius Prime was serviced, I drove directly home. I live less than five miles from the dealership, so this was a very short drive. As soon as I arrived home, I discovered that the plastic underbody shield had fallen off. This did not happen days later or after a long trip—it happened right after I left the dealership. During a service visit, the dealership provides an inspection report ... Read More

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Google - Jul 13, 2026

Plastic Underbody Shield Fell Off Within 5 Miles of Service—Dismissive and Confrontational Customer Service from Toyota Employee Rose. I had a very disappointing experience with this Toyota dealership. Immediately after my Prius Prime was serviced, I drove directly home. I live less than five miles from the dealership, so this was a very short drive. As soon as I arrived home, I discovered that the plastic underbody shield had fallen off. This did not happen days later or after a long trip—it happened right after I left the dealership. During a service visit, the dealership provides an inspection report listing any issues they find and the repairs they recommend. I approved every recommended repair except the air filters, and at no point did they mention that the plastic underbody shield was damaged, loose, or needed attention. If this had been a preexisting issue, I would have expected it to be documented during their inspection. I tried calling over the weekend, but the service advisor who handled my vehicle was not working. When I called on Monday, I spoke with Rose. Instead of listening to my concerns or offering to investigate what happened, she immediately blamed me and insisted that the dealership was not responsible. Her attitude was rude, dismissive, and unnecessarily aggressive. Rose told me to return on Tuesday to speak with my service advisor, Angela, because she would be available. However, the way Rose presented it did not feel like an offer to help or resolve the issue. It felt confrontational, as though I was being told to come in and defend myself rather than being invited back so the dealership could inspect the vehicle and assist me. Because of the way Rose handled the call, I am now concerned that I may face the same dismissive and intimidating treatment when I speak with Angela. No customer should feel as though they are walking into a confrontation or that multiple employees are preparing to blame them instead of addressing a legitimate concern. This experience has been extremely disappointing. The plastic underbody shield fell off within less than five miles of leaving the dealership, immediately after they serviced my vehicle, yet I was met with blame instead of accountability, courtesy, or a genuine effort to help. This is not an appropriate way to treat a paying customer, and I expect much better professionalism and customer service from a Toyota dealership.

The first time I went to this dealership I had a pretty good experience. The agent working with us was really helpful and she managed to get us a really good deal on the car we were looking for. But the car was supposed to be registered under my dad's name and since he wasn't in town that day we offered to put down a non-refundable deposit for them hold the car until my dad gets in town. As soon as we offered to put down the deposit the agent told us that the car has already been ... Read More

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Google - Jul 5, 2026

The first time I went to this dealership I had a pretty good experience. The agent working with us was really helpful and she managed to get us a really good deal on the car we were looking for. But the car was supposed to be registered under my dad's name and since he wasn't in town that day we offered to put down a non-refundable deposit for them hold the car until my dad gets in town. As soon as we offered to put down the deposit the agent told us that the car has already been sold. We were really disappointed to hear that. But to my surprise, a day later I find that same car still listed on their website. So I go back to the dealership, this time a different agent helping me. But this time around they started adding additional fees for the car and when I showed them the previous deal they had offered me on the same vehicle the manager refused to match that deal. They said that they wouldn't be able to provide as much discount as they previously did and to just take what they're offering now because there's already other people looking to buy that car. While I do understand that they don't have to uphold the deal we previously agreed to, I feel like we were mislead and lied to during our first visit. For anyone looking to do business with this dealership, please be wary and know that they don't do right by their customer.

Not very professional advisor, didn’t seem to have an understanding of what was going on with my car. Techs damaged lug nuts on my truck, used impact gun on lug nut key and destroyed all my wheel locks.

I bought my prius prime here two years ago, signed up for their service plan for that time. Yesterday i took my car into a tire shop and they told me not only had the tires never been rotated the whole time i was under toyota care, but they never aligned them. Like once. A huge waste of money, dealerships should be banned and car companys should sell right to customers. They tried up selling me on a air filter for $120 and i found the same one on amazon for $20. Scams.

Took it in for a diagnosis and they couldn’t find the exact cause of the noise the front end is making.. Still charged me but only have the price which I think is BS cause they didn’t diagnose it. Said it could be a few different things and just need to starts replacing things. That was the whole purpose of a specific diagnosis that I paid for !!! Not happy !!!

Don’t come to this place if you don’t want to be ripped off. I purchased my van here and they forced me to buy the insurance with wheel and road side protection if I want to have a low interest rate. Now my wheel hit something on the road and is damaged. I filed the claim through them, but they said the insurance doesn’t cover that part, and they didn’t even take a look at the wheel. This stupid place scams people. I will contact consumer affairs to report these scammers. I do not recommend this ... Read More

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Google - Jun 3, 2026

Don’t come to this place if you don’t want to be ripped off. I purchased my van here and they forced me to buy the insurance with wheel and road side protection if I want to have a low interest rate. Now my wheel hit something on the road and is damaged. I filed the claim through them, but they said the insurance doesn’t cover that part, and they didn’t even take a look at the wheel. This stupid place scams people. I will contact consumer affairs to report these scammers. I do not recommend this place to anybody. Stay away if you don’t want to be scammed. Look at the picture, my van over $70k and they said the wheels were hubcaps.

came to check on squeaky brakes and TMPS. Left with 2 nails on the back tires and "TMPS diagnosis fee"-$110. Quoted for brake pads change for $800 per pair. For that cost, I was able to change my brake rotor previously at other place. Now, I do not want to come to this place anymore. It seems like this place is only for rich people. Never come back

If I could rate this Dealership 0 stars I would ! Called in on Thursday evening provided the dealership with the run down of my requests to avoid wasting anyone’s time . I informed them of the vehicle I was interested in and also the price point I was interested in , let them know I would not be financing through them and all we needed was a purchase order to provide to our bank my father was the signer and my brother the co-signer on the loan at the bank and I informed them that the purchase order only required my fathers ... Read More

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Google - May 31, 2026

If I could rate this Dealership 0 stars I would ! Called in on Thursday evening provided the dealership with the run down of my requests to avoid wasting anyone’s time . I informed them of the vehicle I was interested in and also the price point I was interested in , let them know I would not be financing through them and all we needed was a purchase order to provide to our bank my father was the signer and my brother the co-signer on the loan at the bank and I informed them that the purchase order only required my fathers name because my brother would not be on the title therefore he did not have to sign any DMV paperwork, however they had the audacity to run my fathers credit yet again and they did not inform us that they would be doing so especially because there was NO need given that we were only there for a purchase order they covered it up by saying the form he was signing was to confirm that they would not be selling his private information , when in reality they were running his credit without consent , secondly when I continued to explain to them that I only needed my fathers name on the purchase order they continued to make it difficult as if I was uneducated about the process them not knowing that I in fact work at a bank and I am in fact knowledgeable regarding these matters . They made it extremely frustrating to the point that we walked away never wanting to look back , no vehicle is worth that type of frustration and we decided that we did not want to give our business to an incompetent business ! Please retrain your staff and and work on your customer service because why did google do your job ? We found a newer model of the vehicle in better condition for a better price who went above and beyond to accommodate us and they understood that the purchase order only required the primary signer ! It’s a Shame that the Toyota of Culver City made it so simple to take customer from your dealership simply by doing their job !

Brought my car in because after explaining the issues I was having with my car weren't addressed. It was a quick turnaround with no quality control. I had to call back and reschedule to bring it back because the issue still persists.

I think it should not have taken 3 hours to put my van on the lift to see my fog light had a broken attachment.

I went in for an estimate and John Subee was not helpful at all. He made me feel hopeless and he tried to intimidate me into leaving my car there for Months. Very bad customer service. He needs to treat customers more professional and not so demanding. He looses money for the dealership because he makes customers feel like we aren’t cared for there at all!

I was not happy about this service. I had a regular maintenance service for my Prius. It was great before the service. However afterwards a few things happened. First I lost the radio control. All buttons and touchscreens stopped working and few hour later the tire pressure sensor was on. I measure the tire pressure and all of them were around 25. In addition the car does not feel like with fresh engine oil and it is very tough.

Does anyone work at this dealership? I've been there 3 times, twice alone and once with my wife. Zero interactions with anyone there. Walking in the front door no acknowledgement just blank stares. Woderies toyota in Alhambra, the moment I get out of the car. Hi sir, how can help you today.

(Translated by Google) The parts supply time is too long; it takes two days to change a tire. Other shops only take a few hours. The service efficiency is terrible. (Original) 配件供应时间太长 换个轮胎要二天 等轮胎 其他店最多几小时 服务时效太差

Bad experience from the service department while doing a warranty maintenance required by the new car warranty , making a big deal regarding running the car quickly through the washing machine, takes few seconds

Poor services. Don’t even go here. Waste your time and can’t get the job done right.

I called 3 times, they keep putting me on hold and then transferring calls to someone else. All I wanted was the price to install brakes on my trucks…

They are dishonest. When you do oil change there, they told you the screw on the tire is broken and charge you $10 to replace. You pretend to be very worried. Yes $10 is not much but how about they charge every customer?

The most horrendous experience. Sold me a car with a bad starter and boasted a 3month/3k mile limited warranty. Was under both of those parameters when I brought the car in with the starter issues a month after I bought it they said it wasn’t under warranty. Almost a $2k fix. Separate from the warranty issues the service was horrible. Took them 2 hours just to diagnose my cars issues. Claimed it was the battery and wouldn’t listen to me when I said that my mechanic confirmed it was the starter. Everyone seemed confused and unwelcoming. The mechanics ... Read More

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Google - Apr 6, 2026

The most horrendous experience. Sold me a car with a bad starter and boasted a 3month/3k mile limited warranty. Was under both of those parameters when I brought the car in with the starter issues a month after I bought it they said it wasn’t under warranty. Almost a $2k fix. Separate from the warranty issues the service was horrible. Took them 2 hours just to diagnose my cars issues. Claimed it was the battery and wouldn’t listen to me when I said that my mechanic confirmed it was the starter. Everyone seemed confused and unwelcoming. The mechanics and the advisors do a horrendous job with communication. Went outside to pick my car up and the mechanic walked past me with my keys without saying a word. I said “hi, excuse me that’s my car?” He kept walking without turning around. When I finally got someone to give me my keys, he dropped my keys on the ground thrice before handing the to me. Bottom line: If you’re not buying a car they treat you like second class citizens.

Do not go to this dealership to buy cars; they are scammers. They sold us a vehicle that was supposedly in good condition, but barely two weeks later, it broke down completely. They refuse to help us in any way and offer absolutely no solution. We asked them for proof that we visited them today—April 2, 2026—and they wouldn't even give us that. They offer no resolution whatsoever; we begged them to reach an agreement to repair the car, but they flatly refused.

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Received a phone call regarding a recall repair, was told loaner vehicle was not available, but that an Uber would be provided to and from the dealership while my car was repaired. Showed up the next morning for the appointment and was told I could only get an Uber to work, but not back from work. Informed the service person that I would just need to cancel the repair and take my vehicle. She changed her tune and agreed to Uber me back to the dealership from my office. Horrible service.

I went in for oils change and multi inspection and they just checked all the boxes and without actually doing the checks. This is fraudulent. And they charged me a little more than quoted over the phone.