Customer Testimonials
Toyota Pasadena went above and beyond to make servicing as smooth as possible especially on a weekday in the middle of a workday . Appreciate the prompt communication and complimentary Lyft service from home to the dealership. Would def recommend making it here for all your car needs!
Armen Sam and coco . Really went out of their way to earn my buisness. Thank you guys for your professionalism. Wife loves her new car.
Always satisfied with my service. My technician, Roberto always does an excellent job and goes above and beyond. Highly recommend!
Great service as always. Chris and his team spotted the issues promptly and completed work on the solutions quickly. Had my car back within a few hours with everything in perfect order.
Angela Baxter was amazing! She worked with me until we had my problem solved! Everyone was very nice courteous and helpful including the tech guys. I love my Toyota Prius!
Stranded in California. My 2013 Prius Plug-In had a serious malfunction with the hybrid system per the message on my dashboard. I was going up a mountain in Monrovia in 95 degree heat to traverse a trail in the Angeles National Forest. I immediately turned around and went down the mountain and slowly drove to Toyota Pasadena. John, a service manager, immediately suspected a water pump failure. A technician did diagnose a water pump failure and replaced the pump in a few hours. Note, I drove in with no appointment at 1130 am. I was out the door at 330 pm. Apparently, there was ... Read More Google - Jul 10, 2025
I appreciate the excellent customer service, detailed inspection/reports and good follow-up. Have always had a good experience at this facility and feel that I can trust their recommendations and work. The waiting area is well appointed, staff is helpful and professional. John Subee is a first rate sales team member, always goes the extra mile.
As usual, Mark was great?
I just completed my first car service with Toyota Pasadena. Chris Ghattas assisted me with the service order. He treated me with the utmost respect and patience. He made me feel comfortable answering all my questions and made my experience easy and stress free. I usually avoid dealerships for car service. However, I feel confident that Chris will help me determine the appropriate service for my new car. I will definitely return to Toyota Pasadena!! Thank you Chris!!
Always a great experience when service is done on my vehicle, my service advisor for years has been Daniel Juarez definitely recommend requesting his service when visiting.
John V was very helpful when assisting me, making sure prices are reasonable within warranties, and making sure my car got as much addressed as needed, including making sure I get a rental and Lyfts as needed while the car is worked on. Communication was also good and on point so we’re on the same page.
NO PRESSURE! Armen is a great example of the sales person you want when leasing or buying a car. Two families came in while Armen was handling my business and bought two trucks! Repeat business for him. I was impressed.
The whole purchasing process was the best I ever experienced.
John was great. Really friendly staff. 1 st oil change all smooth. 2 hrs on the dot . Walked to the shopping mall to kill time.
Excellent service here. Especially from John Velarde.
I recently had a great experience purchasing my car at Toyota Pasedena, and I highly recommend this dealership-especially for women or anyone who doesn’t want to deal with the usual stress and pressure of car shopping.
As someone who doesn’t know much about cars, I first hired a car broker to help me. While the broker gave me a fair deal, they couldn’t get me the car in the color I wanted. That gave me the confidence to go directly to the dealership with the broker’s pricing in hand. When I brought the price quote to ... Read More Google - Jul 7, 2025
Explain what are required to be than as part of maintenance. But since cannot do all these at same time, told can be done what is more important first and do the rest to follow. That Toyota can offer installment payment without interest if paid all in 3 months. Since cannot afford to have everything fix at one time, this is then a good time to proceed little by little.
Very pleasant and enjoyable experience. I was greeted by a friendly staff.The atmosphere was comfortable and pleasant. The representative was personable, engaging and knowledgeable . We viewed several cars, the options and my specific needs until my perfect car was found. I was very impressed and pleased with the financial department, they have top-notch technology, documents were easy to view, including the fine print. I am Very Happy with my purchase.
I’d say it went well and relatively painless. Nice staff overall and the bonus is I love the new truck!
Young and Sandra were amazing helping my husband and me purchase a car from across the country for our daughter moving to LA. They were always quick to answer all of our questions and made the process simple and a lot less stressful.
Koko and Manny were very accommodating and pleasant to be around. As long as you know what you want, you are in good hands.
Very professional and timely.
My car's needed service is always explained to me, and my car ready on time when completed. I don't go anywhere else for purchasing a car and servicing.
Quick and efficient service. Louie and everyone very friendly and professional.
Absolutely the best experience we've ever had in shopping for a used vehicle. Courteous, low pressure salesman, had the car ready to test-drive when we arrived for our appointment. We got a fair deal, both on the trade and purchase, and left with the perfect truck for us. We came from 2+ hours away to look at this vehicle, and are happy we did. Highly recommend our salesman, Armen.
I have to say this was the easiest car buying experienced !! Miguel Cruz was very helpful with our purchased. He listened to our needs, the price we wanted was respected , I told him I didn’t want to pay for things I didn’t need. I told him give me the OTDP before I make the drive. And sure enough, no hidden charges!! Financing was a breeze , I didn’t feel pressure by Alex to purchase extra coverage for my new RAV4 2025! Thank you so much Miguel and Alex!! With pleasure I recommend my friends and family to you!!😊
Transparent and helpful in selecting the most important maintenance steps for today.
Perfect service. Very expensive.
I have been a faithful Toyota customer for many, many years. The Toyota of Pasadena location is great! I just bought a car from Miguel and Koko, and they were super wonderful, professional, respectful and made the buying experience very easy and pleasant. Miguel was very knowledgeable and helpful in explaining all the bells and whistles on the car. He even offered that I could call him directly if I had any questions. I ABSOLUTELY recommend Toyota of Pasadena. Talk to Miguel and Koko.
Professional Service Administered 👌
Friendly and efficient services. Will come again.
Miguel was prompt and friendly
(Translated by Google) Excellent (Original) Exelente
Very helpful.
Great service as always from Chris G and his team.
Have been a customer since 2011. Have not had any issues. Service is excellent and never had a problem with any maintenance performed. Recently purchased a new vehicle and the sales person was easy to work with. Thank you.
Nice and quiet service
Great service
Service team was amazing, courteous, professional , and knowledgeable. John V was informative, worked fast to process my car, and did so with a smile on his face.
Freddy is patient and always helpful.
This was my first time shopping at Toyota Pasadena— was looking for a specific color for my trade-in and ventured out to Pasadena because Armen was so easy-going and not pushy. They gave me a fair price on my lease transfer and got me into the car that I wanted. Everyone at the dealership was also really nice to my dog— dog owners know this counts for extra points
The sales team are very professional. Just walking in I had two people asking me if I needed any help. They worked with me to find the right price on my vehicle and were very tentative to my needs and concerns. Thank you Toyota of Pasadena!
Pros and cons Con: they suggest unnecessary/minor maintenance with outrageous charges, they have extremely long waits. I believe my oil change was over 4 hours long. Pro: Uber is provided. Oil packages are a great deal.
(Translated by Google) The service is exceptional, they are very kind, very committed, very honest, and they will advise us with any questions, and for all this I am grateful to Carlos, thank you for advising us, even answering many of our questions. His kindness is incredible. I am very happy I bought my first car and I am grateful to you.
(Original)
La atención es algo excepcional , son muy amables muy comprometidos , muy honestos a cualquier pregunta nos aconsejaro y todo esto le doy gracias a Carlos gracias por asesorarnos por incluso resolvernos muchas preguntas la amabilidad de é... Read More Google - Jun 26, 2025
Perfect as always..
Generally very expensive in terms of labor. Angela was kind enough to give a $100 discount. It would be great to see some better incentives for recurring customers who prefer dealer based service.
They helped me out with everything and I was able to get my truck back and running within 3 business days!
Possibly my favorite dealer ever! Service is always amazing, they don’t B.S you with what your car needs, and overall seamless every time I need to drop off my car for service. Shoutout to Chris G for helping me get the right service for my car!
(Translated by Google) I went to maintain my car today. I am very grateful for the service of the staff. Mr. Mark on the 6th can speak Chinese. The service is very good and I am very satisfied. (Original) 今天去保养了我的车，非常感谢工作人员的服务，6号的马克先生会中文，服务的很到位，很满意
Great service as usual, very helpful and professional.
The oil change service was really good! Thank you!
Really respectful and quick. Very helpful with my situation
Very good service.
Everything was smooth an efficient while I was at Toyota Pasadena, BUT when I got home I noticed on my form that the suspension on my car was rated Red and no one had said anything to me about it. I called but couldn’t get hold of my service representative, Amelia Baxter, and no one got back to me. I need to know if there is a problem . I would like to be contacted.
I love this service department!!!
Chris was super helpful and address all my concerns. Thank you!
Was in and out for an oil change and a tire with a hole in it. 45 minutes. Great service friendly guys shout out to chris.
Thank you Miguel at Toyota of Pasadena for handling the service and advising me on my vehicle. You have always been professional and straight forward about the maintenance needs of my vehicle.
Excellent job done by their service department. Very competitive that other dealerships in the area.
Very pleased! I brought my 2018 RAV4 in because the warning lights for a number of the sensors (precollison, lane deviation, speed alert etc) lighted up after I jumped started my car, something which I had done before with no problems. Miguel Santiago was the service manager assisting me. He was courteous, friendly and most importantly, helpful, professional and knowledgeable. The problem was promptly identified (related to the angle sensor), ultimately requiring a replacement of the sensor. Even though the whole process took several days, Miguel kept me informed of the progress. After I picked up my car, I subsequently noticed ... Read More Google - Jun 20, 2025
Too much money for the age of the car. Most important: none of the proposed service items addressed the decrease in MPG we noted on the request.