Read the Toyota Pasadena Reviews

Young is an excellent salesman. I came in to look at the Rav. My husband and I have purchased 3 Prius and two Ravs from Toyota of Pasadena. As the Rav was only available on a wait list he showed me the Crown Signia and I loved it. When I decided to purchase he spent all the time I needed to learn all the features.

Had a great time getting a new vehicle

Great service! Patron was an awesome representative. He was honest and to the point. Drove out with a used rav4 on the second day of talking to him. Highly recommended.

Sandra, Young Ju, and Carlos were so helpful through the whole process. I live in Texas and flew to California to buy my car. This dealership worked with my tricky financing situation. Even though I live in Texas I will consider Toyota Pasadena for my future Toyota purchases. Hands down my best car buying experience ever!

The gentleman who greeted me was very professional, and helpful. In retrospect, everyone I encountered was very kind and helpful. I wish I purchased my vehicle from this location, but I get to take it here for service and it’s going to be my top recommendation of Toyota dealership. Thank you Toyota of Pasadena!!

5,000 miles service check. Service Manager Barbara scheduled it and was so nice on the phone. I’ve worked with Service advisor Freddy before, and he is patient and professional. Toyota Pasadena keeps showing up for my car, and I’m very happy with the customer service.

Highly recommend them to anyone who is looking for a vehicle. Thank you so much Toyota Pasadena

Oil and filter change and automatic transmission fluid change

Chris Gattas provided exceptional service during our windshield replacement and vehicle service appointment. He went above and beyond to help us, even late on a Saturday right before closing time. His communication was excellent throughout the entire process, keeping us informed and making everything smooth and stress-free. The biggest factor in buying and owning a vehicle isn’t just the car itself—it’s the service and support you receive afterward. That’s one of the reasons we continue to choose Toyota. The entire team is always friendly, professional, and incredibly helpful, consistently making customers feel valued and taken care ... Read More

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Google - Jun 24, 2026

Chris Gattas provided exceptional service during our windshield replacement and vehicle service appointment. He went above and beyond to help us, even late on a Saturday right before closing time. His communication was excellent throughout the entire process, keeping us informed and making everything smooth and stress-free. The biggest factor in buying and owning a vehicle isn’t just the car itself—it’s the service and support you receive afterward. That’s one of the reasons we continue to choose Toyota. The entire team is always friendly, professional, and incredibly helpful, consistently making customers feel valued and taken care of. Chris is a great example of the outstanding customer service Toyota provides. He genuinely cared about helping us and went the extra mile to ensure everything was handled properly. We truly appreciate his dedication and the excellent experience he and the entire Toyota team provided. Thank you!

The team at Toyota of Pasadena is exceptional. Freddy and Luis accurately diagnosed and repaired my vehicle on the first attempt, clearly explaining each step of the process and maintaining open communication throughout.

Shoutout to Chris Ghattas at Toyota Pasadena! We never had any luck with the service center, just problems all the time, until we found Chris! He immediately took care of our issues without any hesitation! He is very professional with the right attitude, customer centered and a problem solver! I hope to see Chris becoming the service manager soon! He’s absolutely the right person for the job! I’m pretty sure, that the service department would perform so much better having Chris as the manager!

Happy that I got a loaner car, while my car was being repaired.

Thank you to Freddy Caraballo for a very friendly visit to Toyota Pasadena.

Great costumer service super friendly super recommend it to everyone they did everything smoothly no stress worked everything out perfectly Shout out to Rysky great salesman definitely recommend him

(Translated by Google) Very good. Thank you. (Original) 非常好。 感谢你们

Great customer service. Quick quality work. Miguel was a pleasure to work with.

Salesman Kevin was amazing. He provided me with great service and answered all our questions

Great experience, everything was smooth and well explained.

Had an amazing experience right from when we arrived Matt greeted us on the lot and we told him exactly what we wanted and they made it happen so shout out to Matt , Paul , levan!!! Even an employee who wasn’t helping us still made us feel welcomed and he said his name was risky I highly recommend this dealership and will be coming back for future purchases

I came in for an oil change and no expectations for customer service… and I got amazing service! From the moment I handed my keys over to the mechanics to checking in with Louie. Warm and friendly! Highly recommend Pasadena Toyota

Chris Gatas was such a wonderful person to work with. You can tell he loves people and his job. Quick service getting my oil changed today. Thank you!

Great service. The service person, John, walked me through what was going to be repaired in the recall, then let me know about other issues. We addressed one of them and I’ll get back to Pasadena Toyota later to fix the rest.

Fast friendly and efficient. Freddy was clear and fair. I couldn’t be happier.

(Translated by Google) 1. Warm and welcoming reception; 2. Detailed explanation of services provided; 3. Clear waiting time. (Original) 1、接待热情，2、服务内容讲解详细，3，等待时间明确

Quick, friendly, easy! I showed up and for some reason my appointment didn’t show in their system although I had a confirmation, but it wasn’t a trouble at all they were able to take me in right away. I had the pleasure of getting John as my service advisor, he took great care of me and my car. Love Toyota Pasadena. Thank you

Good service

Miguel is always responsive and honest about what needs to be done.

Courteous and prompt

Louie and his team were wonderful to work with! They did routine maintenance on my Corolla hybrid and it was quick, easy, and affordable. Louie was kind and friendly! Highly recommend going to them.

I have always taken my car to this dealer. Friendly staff, Chris was very helpful. Driver's side Floor mate were not placed on the driver's side, they were in the back passenger side when the jet was issued to me.🙄

I had an excellent experience with the service department at Toyota of Pasadena. My service advisor Chris was friendly, professional, and kept me informed throughout the entire process. My vehicle was serviced promptly, and he took the time to explain the work that was completed. I appreciated their honesty, attention to detail, and commitment to customer satisfaction. I would highly recommend this dealership’s service department to anyone looking for reliable and trustworthy vehicle care.

Absolutely 100% good service.

Angela was great advisor when I went to get my car serviced in Toyota of Pasadena.

I always have a great experience when I visit Toyota Pasadena, but this visit was especially good. Everyone was very helpful and ready to provide advice and assistance. The customer service was excellent, and I truly appreciate the support I received. Thank you, Stephanie!

Very easy service with my Volvo xc40 they took care of me and replaced the battery.

Mío buen servicio y buenos precios

The overall service experience was nice, one thing I was not really happy even the car was dirty they didn’t offer me a complimentary car wash normally every Toyota dealerships offer that service during vehicle service

They made the process of trading in my old car and buying a used RAV4 totally seamless. Very happy with the speed and service that everything was handled!

very good

Miguel is the best service guy to go to! Just needed a simple maintenance done and it was easy peasy! Thank you Toyota Pasadena!

Daniel Juarez was an absolute dream customer advocate. Kept me up to date on the processes as everything progressed and he chased down extended warranty coverage for the big ticket items. He made me feel very cared for during my truck’s maintenance and repairs. I very much appreciated the proactive rental car, and car wash. Great customer service!

My daughter found a used Rav4 Hybrid online and we went to test drive the car at Toyota of Pasadena. Initially, we had several options to consider her next car and visited other dealers also. However, the way they run Toyota of Pasadena with sales representatives like Thomas and Tony was more than assuring to make a decision to purchase the car with them. They were quite professional, courteous, informative and quick to work without any number gaming. They were even sincere; you and I know how rare that is with used car sales. When we made a deal, we ... Read More

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Google - Jun 6, 2026

My daughter found a used Rav4 Hybrid online and we went to test drive the car at Toyota of Pasadena. Initially, we had several options to consider her next car and visited other dealers also. However, the way they run Toyota of Pasadena with sales representatives like Thomas and Tony was more than assuring to make a decision to purchase the car with them. They were quite professional, courteous, informative and quick to work without any number gaming. They were even sincere; you and I know how rare that is with used car sales. When we made a deal, we were introduced to the financing department which was run by Alex, another professional pleasant to work with. In short, my husband, my daughter and i left this dealer with a find used Rav4 Hybrid with smiles. Highly recommend them if you consider any Toyota cars!

Service here is always fast and friendly!

Quick, efficient, and professional service! Stopped by for a general maintenance appointment, will be coming back in the future.

I had an urgent situation because I needed to be back in Colorado at a very specific time. Pasadena Toyota not only got me in quickly. They called me and explained exactly what issues they had identified and what needed to be done before I could return to Colorado. Miguel specifically was extremely polite and kind as well as the young gentleman who helped me out front. The woman who checked me on was also great and I would highly recommend this company to anyone

Quick and efficient

Great service, as always! Louie is always my go to person! definitely recommend coming here for your next service.

Great service. Freddy went above and beyond to help us and service our car promptly.

Amazing service!

Angela was super helpful and friendly! I felt very accommodated - I would absolutely return knowing Angela would be my point of contact. My car looks great

Thoroughly professional

A warning went up re: my tail light so I called and was told they could “squeeze me in.” 3 1/2 hours later the mechanic stated that nothing was wrong. While I appreciated being seen without a real appointment, it would have been better to be informed that it could take 3-4 hours to be serviced. Had I known that, I would have made an appointment for another day.

The staff at Toyota of Pasadena are all very helpful, knowledgeable, friendly and professional. Everything was so smooth from the moment I arrived to the time they returned my car. I felt safe and relaxed during my entire visit. The printout after the service thoroughly explains what was done.